Frequently Asked Questions

Register easily and for free via app or website. Bikes can be rented via the nextbike app or the hotline.

The return process differs depending on the bike type and system type.

Place the bike at an official station or – if available – within the flex zone of the respective system and lock it.

E-bikes have to be pushed into a charging stand. If non is free, place the bike next to it.

Framelock:
If the bike has a frame lock, close the lock. The bike is automatically returned.

BikeComputer:
If the bike has a BikeComputer and a fork lock, close the lock and confirm the return on the BikeComputer by pressing ‘OK’.

Station with Smartdocks:
If you return your bike to a station with Smartdocks, push it into the dock. A beep confirms the return. If the station is full, place the bike next to it, lock it and return the it via app, hotline* or terminal.

Combination lock:
If the bike has a combination lock, return it via the app by specifying the location.

In all cases, use an app to check whether the return was successful and inform customer service immediately if this is not the case.

The specific systems’ websites for each city explain how the rental works in this city. If you don’t know the system’s website, please use the location search.

* Bikes with framelocks cannot be returned via hotline.

To activate your customer account, you need to add a payment method to your customer account. We will deposit a credit of 1 € to verify your payment method. This is not a fee but will be available on your account as rental credit. All available payment methods are listed in the app.

After successful debiting your customer account will be activated immediately. Only if you make a bank transfer, your account will be activated after two to four days, depending on the bank.

Please note that your PayPal account must be verified. More information can be found on PayPal.

Nextbike is available in over 300 cities worldwide, including Berlin, Warsaw, Budapest, Glasgow and Riga. Use the location search.

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.

If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20€ fine will be waved.

You can reach the La BiGi customer service at +390350365451, bergamo@nextbike.it or via App Support function.

A service fee of at least 20 € will be charged if a bike is returned outside a flex zone or an official station.

It does not matter if the bike has already been rented outside the flex zone or off a station. The service fee of the previous user does not cover the misconduct of the next user.

Please contact our customer service by app, hotline or email to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case. Our customer service can be contacted via app under support, via the hotline stated in the footer of the system’s website or via bergamo@nextbike.it.

You can sign up via the website or  app.

To verify your payment method and to activate your account, your bank account will be debited with 1 €. However, this is not a registration fee, but can be used as your starting credit.

To activate your customer account, you need to add a payment method to your customer account. We will deposit a credit of 1 € to verify your payment method. This is not a fee but will be available on your account as rental credit. All available payment methods are listed in the app.

After successful debiting your customer account will be activated immediately. Only if you make a bank transfer, your account will be activated after two to four days, depending on the bank.

Please note that your PayPal account must be verified. More information can be found on PayPal.

To activate your customer account, you need to add a payment method to your customer account. We will deposit a credit of 1 € to verify your payment method. This is not a fee but will be available on your account as rental credit. All available payment methods are listed in the app.

After successful debiting your customer account will be activated immediately. Only if you make a bank transfer, your account will be activated after two to four days, depending on the bank.

Please note that your PayPal account must be verified. More information can be found on PayPal.

Your PayPal account is probably not verified. For more information please visit PayPal.

Invoices are available for SEPA direct debit only. You can download your invoices after the end of the respective month in your customer account via the website under “Account status”.

You can cancel your account in your settings in the app or by logging in to our website.

Alternatively, you can send us your cancellation by email to bergamo@nextbike.it or by post (address in the website footer).

Any remaining credit will be refunded. Exceptions to this are usually travel credit acquired through loyalty programs or similar. This is not payable.

You can reach the La BiGi customer service at +390350365451, bergamo@nextbike.it or via App Support function.

If your account goes into the red because open sums cannot be debited, your account will be temporarily deactivated until the open sum has been paid. Please check if you have a valid means of payment.

Please contact our customer service by app, hotline or email to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case. Our customer service can be contacted via app under support, via the hotline stated in the footer of the system’s website or via bergamo@nextbike.it.

Probably open sums could not be debited from your bank account or there is no means of payment deposited. Please check this in your customer account and contact customer service if in doubt.

To change your phone number, please contact our customer service at bergamo@nextbike.it. Send the email from the email address you use for your account.

If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20€ fine will be waved.

If you have specified a credit card as the payment method, the fees for your trips will usually be debited 24 hours after your rental.

With the direct debit payment method, we debit the open fees monthly from your bank account.

You can view your rental history and direct debit invoices in your customer account at any time. Log in via the website. Please note that invoices are only available after the end of the month.

A service fee of at least 20 € will be charged if a bike is returned outside a flex zone or an official station.

It does not matter if the bike has already been rented outside the flex zone or off a station. The service fee of the previous user does not cover the misconduct of the next user.

Defects can easily be reported via the support function in our app. Please check the bike for obvious defects before starting your journey or before renting it and inform us of any damage so that the bikes can be locked and repaired as quickly as possible. If you went off with a bike and only then notice a defect, end your ride and call our service. Only then can we cancel the ride and register the bike for repair.

Unfortunately, we cannot refund any fees if you have continued using the bike despite obvious defects.

This is what individual bikes look like on the map. Depending on the system, they may be different colours. Additional symbols for e-bikes or cargo bikes are possible depending on the system.

This is what stations look like on the map. Depending on the system, they can have different colours. Additional symbols for e-bikes or cargo bikes are possible depending on the system.

You can rent up to four bikes at a time using one customer account. Booked tariffs and special conditions usually only apply to the first bike.

Register easily and for free via app or website. Bikes can be rented via the nextbike app or the hotline.

The return process differs depending on the bike type and system type.

Place the bike at an official station or – if available – within the flex zone of the respective system and lock it.

E-bikes have to be pushed into a charging stand. If non is free, place the bike next to it.

Framelock:
If the bike has a frame lock, close the lock. The bike is automatically returned.

BikeComputer:
If the bike has a BikeComputer and a fork lock, close the lock and confirm the return on the BikeComputer by pressing ‘OK’.

Station with Smartdocks:
If you return your bike to a station with Smartdocks, push it into the dock. A beep confirms the return. If the station is full, place the bike next to it, lock it and return the it via app, hotline* or terminal.

Combination lock:
If the bike has a combination lock, return it via the app by specifying the location.

In all cases, use an app to check whether the return was successful and inform customer service immediately if this is not the case.

The specific systems’ websites for each city explain how the rental works in this city. If you don’t know the system’s website, please use the location search.

* Bikes with framelocks cannot be returned via hotline.

Please report failed returns immediately to our customer service via app support or the hotline and have the bike number, the parking location and the actual use time ready. Our customer service can be contacted via app under support or via the hotline stated in the footer of the system’s website.

Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.

Yes, you can.

You need to activate the pause mode in the app and then close the lock (pay attention: if you close the lock before the pause mode has been activated, the bike will be returned immediately). To continue cycling, end the pause mode in the app and the lock will open automatically. Never end the pause mode from far away.

The rental stays active during the pause mode and will be charged as usual.

The return process differs depending on the bike type and system type.

Place the bike at an official station or – if available – within the flex zone of the respective system and lock it.

E-bikes and e-cargobikes have to be pushed into a charging stand. If non is free, place the bike next to it.

Framelock:
If the bike has a frame lock, close the lock. The bike is automatically returned.

In all cases, use an app to check whether the return was successful and inform customer service immediately if this is not the case.

With a nextbike account you can use almost all nextbike affiliated bike sharing systems worldwide. However, for some systems a separate registration in the respective system is necessary.

If a terminal is out of order, you can still rent and return bikes at the respective station via the app or our hotline. Please inform our service by app, phone or email about the defect so that we can fix it quickly.

If you return your bike without permission, a service fee of at least 20 € will be charged. More information about service charges can be found on the respective website of the system.

The bike can only be returned in the city where you rented it, otherwise a return fee applies. Exceptions are the interconnected systems. Return regulations are communicated on the respective website of the system, which can be found via location search.

If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20€ fine will be waved.

A service fee of at least 20 € will be charged if a bike is returned outside a flex zone or an official station.

It does not matter if the bike has already been rented outside the flex zone or off a station. The service fee of the previous user does not cover the misconduct of the next user.

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.

Yes, bikes can alternatively be rented via customer service.

Pedal bikes can be returned at official stations, physical or virtual, or in a flex zone highlighted in yellow on the map, at an extra cost of 0,50 €.

E-bikes and e-cargobikes can only be retunred at 2 physical stations: Colle Aperto and Vittorio Emanule. These stations are highlighted on the map with a green mark.

In the app you can easily check where is the closest station.

The maximum load of our bikes and e-bikes is 100 kg, of which a maximum of 5 kg may be transported in the basket.

Find the information about the maximum load for cargobikes on the stickers on the transport boxes.

La BiGi offers 2 types of bikes: traditional pedal bike and ebikes. Ebikes are only meant to cover the route between the Viale Vittorio Emanuele station and the Colle Aperto Station (Cittá Alta).

You can use the filter in your app to search for a specific bike type.

Subscriptions that don’t prolong automatically do not have to be cancelled. Subscriptions with automatic renewal can be cancelled in the app.

We have a partenership with the Universitá degli Studi di Bergamo, for special conditions for year subsciption. For info ask to your University.

Normally, the first 30 minutes per rental are included. Each additional half hour is charged at the basic rate. The free minutes are normally only valid for the first bike if several bikes are rented at the same time. The area of validity of the subscriptions may vary. The annual subscription is usually only valid in the city in which it was booked, the monthly subscription is valid throughout Germany (except for WK-Bike Bremen, OLi-Bike Oldenburg, Usedomrad and VAG_Rad Nuremberg). Prices, area of validity and information about the possible automatic extension of the subscriptions can be found on the respective website of the system. If you don’t know the system’s website, please use the location search.

The tariffs for subsribers and pay as you go users are available on the website of the system.

In Bergamo the monthly and annual subrsciptions do not prolong automatically.

Special tariffs for monhly and yearl subscribers apply only to the first bike rented, should several bikes be rented at the same time.